Proof Pack · All families
Cedar Hollow Cabins · Pre-Arrival
Pre-Arrival Guide Order
A welcome email that buried the essentials became a guide guests read before they leave home.
Cedar Hollow had cozy cabins and a long welcome email. The directions, the door code, and what to bring were all in there, just not in the order a guest opens it on the drive up.
Client
Off-grid cabin rentals
Engagement
Pre-arrival guide review, two weeks
Source Material
Welcome emails, guest texts, host notes
Overview
What two weeks documented
We read the welcome email the way a guest does: in the car, low signal, looking for the door code. The essentials were buried under a warm paragraph. We moved the practical answers up, the warmth around them, and left a template the hosts could reuse for every cabin.
2
Week Engagement
4
Guide Sections Ordered
5
Welcome Emails Reviewed
1
Arrival Template Delivered
The Evidence
The annotated record
Welcome emails with our review annotations, grouped by the question each one answers first.
Guide Order
Getting there, getting in, what is stocked, and who to call. One order, the essentials first.
What We Did Not Measure
Rebookings and reviews sat outside this review. Those belong to live guest data, so we left them out.
“Guests stopped texting for the door code. It is the first thing they see now.”
Host, Cedar Hollow Cabins
Your Place